When you import a database to your EmailBrain account it is necessary to take into account the following requirements so you don't get an error:
• The file type can be xls, txt or csv.
• The file name can not contain spaces or unusual characters:
Wrong-> my database español.xls
List "35." doc
• To import from an Excel file, the name of the worksheet where the data is, it must meet the same features as above. Usually if it's in Spanish Excel sheet name isHoja1 and if in English the name is Sheet1
• If you import a CVS file, you must select the correct option: comma, tab or semicolon
By following these recommendations will be very simple to import and will not generate any error.